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Can't load images or data?

If images, 3D previews, or data are failing to load — even though the page itself opens — the browser is usually being blocked from reaching our storage servers. Here are the most common causes and fixes.

Quick checks first

  • Reload the page once (Cmd/Ctrl + Shift + R for a hard reload).
  • Try an incognito / private window — this disables most extensions.
  • Try a different browser (Chrome, Firefox, Edge, Safari) to see if the issue is browser-specific.
  • Try a different network (phone hotspot, home Wi-Fi instead of office Wi-Fi) to isolate network-level blocking.

1. Ad blocker or privacy extension

uBlock Origin, AdGuard, Privacy Badger, Ghostery, and similar extensions sometimes block our storage domain by mistake.

Fix: Disable the extension for app.assethub.io, or add *.supabase.co to the allowlist. Reload the page.

2. VPN

Some free VPNs route traffic through servers that are rate-limited or blocked by our storage provider.

Fix: Temporarily disable the VPN, or switch to a different VPN server region and reload.

3. Corporate proxy, firewall, or SASE

Enterprise networks that use Zscaler, Netskope, Palo Alto, or similar filtering often block SaaS CDNs by default.

Fix: Ask your IT team to allowlist these domains for HTTPS and WebSocket traffic:

  • *.assethub.io
  • *.supabase.co

4. DNS filter

NextDNS, AdGuard DNS, Pi-hole, or similar filtering services can block our domains at the DNS level.

Fix: Add *.supabase.coto the filter's allowlist, or temporarily switch to your ISP's default DNS to confirm.

5. Security software

Norton Safe Web, McAfee WebAdvisor, Malwarebytes Browser Guard, and similar tools can intercept or block requests.

Fix: Add AssetHub to the trusted sites list, or temporarily disable the web-protection module to confirm.

6. SSL inspection (enterprise)

If your organization intercepts SSL for inspection, the browser may reject our TLS connections as untrusted.

Fix: Ensure your company root certificate is installed, or use a personal device / non-intercepted network.

Still stuck?

Contact support@assethub.io with: your browser, OS, whether you are on a corporate network, and any browser-console errors. Mentioning "Failed to fetch" errors helps us diagnose faster.